Shipping policy

Shipping & Payment

Shipment

We do not use any plastic in the packaging of our goods. Your order is usually processed within 3 working days. Orders are not dispatched or delivered on weekends or public holidays. If there are unexpected significant delays in the dispatch of your order, we will inform you by email or telephone.

As soon as your delivery is on the way, you will receive a tracking code with which you can track the status of your order.

If your order is to be delivered to a country outside the EU, please contact us by email at office@valoriavienna.com . In such cases, delivery times may be longer.

The prices shown on the website do not include shipping costs. These are added to the total amount according to the delivery address specified during the order process and are displayed to you before you finally place your order, which is subject to payment. The shipping and handling fees depend on the destination of the order, regardless of its size and weight:

Your order will be sent by Austrian Post to the address you provided.

If you have any questions about shipping, please contact us at:
office@valoriavienna.com

Payment

We accept Visa, MasterCard, Paypal or direct bank transfer. You can also pay with Google Pay and Apple Pay. The payment options are displayed when you complete your order. Payments and refunds are charged in Euros (EUR).

When paying by means of an immediate payment method, such as direct bank transfer, credit card or PayPal, you undertake to pay the purchase price in full immediately after placing the order.

All our prices include value added tax (VAT). Depending on the destination country, additional charges such as taxes, duties, fees, charges or shipping costs may apply.